1. these terms and conditions apply to contracts for the rental of hotel rooms for accommodation, as well as all other services and deliveries provided by the hotel for the customer.

2. the subletting or re-letting of the rooms provided and their use for purposes other than accommodation require the prior consent of the hotel in text form.

3. the customer's general terms and conditions shall only apply if this has been expressly agreed in advance in text form.

1. the contract is concluded by the hotel's acceptance of the customer's application (in text form or verbally). The hotel is at liberty to confirm the room reservation or room booking in text form.

2. the contractual partners are the hotel and the customer. If a third party has ordered on behalf of the customer, he shall be liable to the hotel together with the customer as joint and several debtor for all obligations arising from the hotel accommodation contract, provided that the customer has received a corresponding declaration from the third party.

3. all claims against the hotel shall generally become time-barred one year after the commencement of the regular limitation period under § 199 (1) BGB, which is dependent on knowledge. Claims for damages shall become time-barred after five years, irrespective of knowledge.

1. the hotel is obliged to keep the rooms booked by the customer available in accordance with these General Terms and Conditions and to provide the agreed services.

2. the customer is obliged to pay the agreed prices of the hotel for the room rental or room hire and the other services used by him. This also applies to services and expenses of the hotel to third parties arranged by the customer.

3. payment shall be made in euros (€). Any exchange and bank charges shall be borne by the customer.

4. the agreed prices include the respective statutory VAT and local taxes. In the event of a change in the statutory value added tax, the agreed gross price shall apply. In the event of the introduction, amendment or abolition of local taxes on the object of performance after conclusion of the contract, the prices shall be adjusted accordingly. In the case of contracts with consumers, this only applies if the period between conclusion and fulfilment of the contract exceeds four months.

5. the hotel may make its consent to a subsequent reduction in the number of rooms booked, the hotel's services or the length of the customer's stay requested by the customer dependent on the price for the rooms and/or for the hotel's other services being increased.

6. invoices of the hotel without a due date are payable without deduction within 7 days of receipt of the invoices. The hotel is entitled to declare accrued receivables due at any time and to demand immediate payment. In the event of late payment, the hotel is entitled to charge the applicable statutory default interest of 8% for legal transactions involving a consumer at a rate of 5% above the base rate. The hotel reserves the right to prove higher damages. The hotel may charge € 5.00 for each reminder after default has occurred.

7. the hotel is entitled to demand an appropriate advance payment or security deposit upon conclusion of the contract or thereafter, taking into account the legal provisions for package holidays. The amount of the advance payment and the payment dates may be agreed in text form in the contract. Furthermore, the Hotel shall be entitled to demand immediate payment of any outstanding amounts accrued during the Guest's stay at the Hotel by issuing an interim invoice.

8. the customer may only offset or reduce a claim of the hotel with an undisputed or legally binding claim.

1. the customer's withdrawal from the contract concluded with the hotel requires the hotel's consent in text form or the assignment of a cancellation number. If this is not done, the agreed price from the contract must be paid even if the customer does not make use of contractual services.

2. cancellation of accommodation services: Unless a different cancellation policy has been agreed in the written booking confirmation, the following rule applies: free cancellation up to 3 days before arrival. In the event of later cancellation or non-arrival (no-show), 80% of the booked service will be charged. The customer's right of cancellation expires if he does not exercise his right of cancellation in writing to the hotel by the agreed date.

3. cancellation of conferences/events/groups of 10 persons or more: Unless a different cancellation policy has been agreed in the written booking confirmation, the following rule shall apply: if an event is cancelled by the organiser, Ringhotel Krone shall be entitled to reasonable compensation. Cancellation free of charge is possible up to 42 days before arrival/start of the event. For cancellations 28-41 days prior to arrival/start of the event, the provision costs of 25% of the booked event volume plus statutory VAT will be charged. In the event of cancellation 14-27 days prior to arrival/start of the event, the provision costs amounting to 50% of the booked event volume plus statutory VAT will be charged. In the event of cancellation from 1-13 days prior to arrival/start of the event or in the event of no-show, the provision costs amounting to 80% of the booked event volume plus statutory VAT will be charged. The customer's right of cancellation shall expire if he does not exercise his right of cancellation in text form vis-à-vis the hotel by the agreed date.

4. agreed special services and services of third parties which become useless as a result of the cancellation shall be remunerated in any case.

5. in the case of conferences and celebrations, the number of persons registered up to 5 days in advance shall serve as the minimum basis for calculation. Should the number of persons be reduced within these 5 days, the hotel reserves the right to charge the calculated costs for the cancelled participants. If the entire event is cancelled, the provisions of point 3 apply.

6. if the number of participants is reduced by more than 10%, the hotel is entitled to exchange the confirmed rooms, taking into account any difference in the room rental, unless this is unreasonable for the customer.

1. if the customer's right to cancel the contract free of charge within a certain period has been agreed in text form, the hotel is entitled to cancel the contract during this period if there are enquiries from other customers for the contractually booked rooms and the customer does not waive his right of cancellation upon enquiry by the hotel.

2. if an agreed advance payment or an advance payment demanded in accordance with Clause III No. 7 above is not made even after a reasonable grace period set by the hotel has expired, the hotel shall also be entitled to withdraw from the contract.

3. Furthermore, the hotel is entitled to withdraw from the contract extraordinarily for objectively justified reasons, for example if force majeure or other circumstances for which the hotel is not responsible make fulfilment of the contract impossible; rooms or rooms are culpably booked with misleading or false information or concealment of material facts; The identity of the customer, the ability to pay or the purpose of the stay may be material; the hotel has reasonable grounds to believe that the use of the hotel's services may jeopardise the smooth operation, security or public reputation of the hotel without this being attributable to the hotel's sphere of control or organisation. organisational area of the hotel; there is a breach of Clause I No. 2 above; the purpose or reason for the stay is unlawful

4. in the event of justified cancellation by the hotel, the customer shall have no claim to compensation.

1. the customer does not acquire any claim to the provision of specific rooms, unless this has been expressly agreed.

2. booked rooms are available to the customer from 14:00 on the agreed day of arrival. The customer is not entitled to earlier availability.

3. on the agreed day of departure, the rooms must be vacated and made available to the hotel by 11:00 a.m. at the latest. After this time, the hotel may charge 50% of the full accommodation price (list price) for the delayed vacating of the room until 6.00 p.m., and 90% from 6.00 p.m. onwards. This shall not give rise to any contractual claims on the part of the customer.

4. items left in the room by the guest will be stored for a maximum of one year and only forwarded on express request. A lump sum of at least EUR 5.00 will be charged for postage and packaging (foreign postage is correspondingly higher).

1. the hotel shall be liable for damages for which it is responsible arising from injury to life, body or health if the hotel is responsible for the breach of duty, for other damages which are based on an intentional or grossly negligent breach of duty by the hotel and for damages which are based on an intentional or negligent breach of duties of the hotel which are typical for the contract. A breach of duty by a legal representative or vicarious agent is equivalent to a breach of duty by the hotel. Should disruptions or defects in the hotel's services occur, the hotel shall endeavour to remedy such upon knowledge thereof or upon immediate complaint by the customer. The customer is obliged to make reasonable efforts to remedy the disruption and minimise any possible damage.

2. the hotel shall be liable to the customer for items brought into the hotel in accordance with the statutory provisions, up to a maximum of € 1,000.00. Money, securities and valuables must be kept in the room safe and are insured up to a maximum value of € 1,000.00. Liability claims expire if the customer does not notify the hotel immediately after becoming aware of the loss, destruction or damage (§ 703 BGB). Any further liability on the part of the hotel shall be governed by number 1 above.

Dangerous objects / living creatures may not be brought into the hotel.

3. if the customer is provided with a parking space in the hotel garage or in a hotel car park, even for a fee, this does not constitute a safekeeping agreement. The hotel shall not be liable for loss of or damage to motor vehicles parked or manoeuvred on the hotel property and their contents, except in cases of intent or gross negligence. In this case, the damage must be reported to the hotel at the latest when leaving the hotel property. Number 1 above applies accordingly.

4. wake-up calls are carried out by the hotel with the utmost care. However, the hotel accepts no liability for incorrect or non-executed wake-up calls. Messages, mail and consignments of goods for guests are handled with care. The hotel will deliver, store and - on request - forward them for a fee. Number 1 above applies accordingly.

5 Package holiday: From 1 July 2018, the new EU Package Travel Directive will come into force with corresponding liability for third-party providers. This applies under certain conditions for "travel agents". If a package offered by us fulfils these requirements, private customers will receive a corresponding form from the hotel when submitting their offer.

By signing the registration form you confirm your participation in the guest club of the Ringhotel Krone Friedrichshafen. Bonus points = crowns can be collected for each stay, and the hotel also provides information about current offers. The undersigned agrees to the collection, processing and use of personal data for the purpose of advertising by Ringhotel Krone Friedrichshafen. The personal data can be requested, changed or deleted at any time and the consent can be revoked in whole or in part at any time.

1. bringing food and beverages

The customer may not bring food and beverages to events. Exceptions require an agreement with the hotel. In such cases, a contribution to cover overheads will be charged.

2 Technical facilities and connections

2.1 Insofar as the hotel procures technical and other equipment from third parties for the customer at the customer's request, it acts in the name of, on the authorisation of and for the account of the customer. The customer is liable for the careful handling and proper return of the equipment. The customer shall indemnify the hotel against all third-party claims arising from the provision of such equipment.

2.2 The use of the customer's own electrical equipment utilising the hotel's electricity network

requires the hotel's consent. Any faults or damage to the hotel's technical equipment caused by the use of such equipment shall be borne by the customer, unless the hotel is responsible for such faults or damage. The hotel may record and charge a flat rate for the electricity costs arising from the use of such equipment.

2.3 If suitable hotel equipment remains unused due to the connection of the customer's own equipment, a cancellation fee may be charged.

2.4 Faults in technical or other equipment provided by the hotel will be rectified immediately if possible. Payments may not be withheld or reduced insofar as the hotel is not responsible for these faults.

3. loss of or damage to items brought along

3.1 Any exhibition or other items, including personal items, brought into the event rooms or the hotel are at the customer's risk. The hotel accepts no liability for loss, destruction or damage, including for financial losses, except in cases of gross negligence or wilful intent on the part of the hotel. Excluded from this are damages resulting from injury to life, limb or health. In addition, all cases in which safekeeping is a typical contractual obligation due to the circumstances of the individual case are excluded from this exemption from liability.

3.2 Any decoration material brought into the hotel must comply with fire safety requirements. The hotel is entitled to demand official proof of this. If such proof is not provided, the hotel shall be entitled to remove any material already brought in at the customer's expense. Due to possible damage, the installation and attachment of objects must be agreed with the hotel in advance.

3.3 Any exhibition or other items brought in must be removed immediately after the end of the event. If the customer fails to do so, the hotel may remove and store the items at the customer's expense. If the items remain in the event room, the hotel may charge a reasonable compensation for use for the duration of the room being withheld.

4 Liability of the customer for damage

If the customer is an entrepreneur, he shall be liable for all damage to buildings or inventory caused by event participants or visitors, employees, other third parties from his area or himself. The hotel may require the customer to provide an appropriate security deposit, for example in the form of a credit card guarantee.

You can view our data protection declaration, which applies to the protection of personal data of natural persons in accordance with the new EU GDPR, at any time at

www.ringhotel-krone.de/datenschutz

1. amendments or additions to the contract, the acceptance of the application or these terms and conditions for hotel accommodation should be made in text form. Unilateral amendments or additions by the customer are invalid.

2. place of fulfilment and payment is the registered office of the hotel.

3. the exclusive place of jurisdiction - also for cheque disputes - in commercial transactions is the registered office of the hotel. If a contractual partner fulfils the requirements of § 38 para. 2 ZPO and has no general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the hotel.

4 German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws is excluded.

5. should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, statutory provisions shall apply

Status 01/2022
Subject to change without notice